Cancellation & Refund Policy

Last Updated: 21 / 09 / 2026

At Rajasthan Tour Travels, we understand that travel plans can sometimes change. Our Cancellation & Refund Policy is designed to clearly explain the payment schedule, cancellation charges, refund eligibility and rescheduling conditions applicable to our travel services.

This policy applies to tour packages, customized tours, car and taxi bookings, Tempo Traveller bookings, hotel reservations and other travel services arranged by Rajasthan Tour Travels.

The cancellation terms applicable to a particular booking may also depend on the cancellation conditions of hotels, transport providers and other third-party service providers involved in that booking.

1 Booking & Payment Schedule

Tour Packages

For tour package bookings, our standard payment schedule is:

Payment Stage	Amount
At the time of booking	20% of total booking amount
On arrival	50% of the remaining balance
Before / on departure	Remaining balance to make the total payment 100%

The exact payment schedule may be different where a particular hotel, activity, vehicle or supplier requires an earlier or different payment.

The payment schedule communicated in the customer’s quotation or booking confirmation will apply to that specific booking.

Vehicle Bookings

For Car, Taxi and Tempo Traveller bookings, the standard payment arrangement is:

Stage	Payment
At the time of vehicle booking	10% advance of the total booking amount
During / at the time of drop	50% payment as per the booking arrangement
Final settlement	remaining amount to complete 100% payment

The exact payment arrangement may be mentioned separately in the confirmed quotation or booking confirmation depending on the duration and type of vehicle booking.

2 Customer Cancellation – Tour Packages

For tour package cancellations, the refund will generally be calculated according to the following schedule:

Cancellation before Travel	Cancellation Deduction	Amount Eligible for Refund
More than 60 days	0%	100%
45–60 days	10%	90%
30–45 days	20%	80%
15–30 days	50%	50%
7–15 days	75%	25%
0–7 days	100%	No refund

Important clarification

The above schedule is the general Rajasthan Tour Travels cancellation framework.

If a booking contains a non-refundable hotel, safari, activity, special event booking, transportation ticket or other service for which the supplier has already charged cancellation fees, the actual supplier charges may affect the final refundable amount.

Where the supplier’s non-refundable amount is higher than the standard cancellation deduction above, the customer will be informed of the applicable charges.

3. How Cancellation Charges Are Calculated

The cancellation period is calculated with reference to the scheduled date of commencement of the booked travel service.

For example, if a customer cancels a booking more than 60 days before the scheduled departure, the standard policy provides for a full refund, subject to any specifically non-refundable third-party service already purchased for that booking.

Cancellation requests should be submitted as early as possible to reduce potential supplier charges.

4. Hotel Cancellation Policy

Hotel cancellation conditions can vary significantly according to the property, room category, season, booking rate and booking platform or supplier.

Therefore, Rajasthan Tour Travels does not treat every hotel reservation as having one universal cancellation rule.

General Hotel Cancellation Framework

Hotel Category	General Cancellation Consideration
3-Star Hotels	Cancellation may often be possible before the hotel’s specified cancellation deadline; late cancellation or no-show may attract charges.
4-Star Hotels	Cancellation terms may be stricter during peak season, holidays and special dates. Supplier-specific charges may apply.
5-Star Hotels	Advance purchase, premium, festive and special-event rates may have strict or non-refundable conditions.
Peak Season / Special Dates	Special cancellation conditions may apply regardless of hotel category.
Non-Refundable Rate	Amount paid for the applicable reservation may not be refundable.

The actual hotel cancellation policy applicable to the confirmed reservation will be communicated or reflected in the quotation/booking confirmation wherever relevant.

Hotel Cancellation May Depend On

Hotel category
Travel dates
Peak or off-season
Room category
Meal plan
Promotional rate
Advance purchase rate
Number of rooms
Supplier terms
Cancellation timing
No-show conditions

5. Non-Refundable Hotel Bookings

Some hotel rates are offered at discounted prices subject to non-refundable conditions.

If a customer chooses or confirms a non-refundable hotel booking, the amount retained by the hotel or booking supplier may not be recoverable.

Customers are advised to check the cancellation conditions before confirming such reservations.

6. Car, Taxi & Tempo Traveller Cancellation

Vehicle bookings may involve advance allocation of a specific vehicle and driver for the customer’s travel dates.

Cancellation charges for vehicle bookings may therefore depend on:

Vehicle category
Number of travel days
Travel distance
Booking dates
Cancellation timing
Vehicle allocation
Driver assignment
Whether the vehicle has already been
dispatched
Supplier or operator conditions

For vehicle-only bookings, the cancellation terms mentioned in the customer’s quotation or booking confirmation will apply.

Where no separate vehicle cancellation terms have been provided, Rajasthan Tour Travels may apply reasonable cancellation charges based on the timing and operational commitments associated with the booking.

7. Cancellation After Vehicle Dispatch

If a vehicle has already been dispatched to the customer’s pickup location, cancellation or no-show may result in charges for the vehicle and associated services already committed for the booking.

Any refund in such circumstances will depend on the amount recoverable after considering the applicable operational and supplier charges.

8. No-Show Policy

A no-show occurs when the customer does not appear for the confirmed pickup or does not use the booked service without providing a timely cancellation request.

Examples include:

Customer does not arrive at the agreed pickup location.
Customer cannot be contacted at the scheduled pickup time.
Customer decides not to travel after the vehicle has been arranged.
Customer does not check into a confirmed hotel reservation without
cancelling it according to the applicable hotel policy.

No-show bookings may be treated as non-refundable, particularly where the service provider has already committed resources or charged Rajasthan Tour Travels for the booking.

9. Cancellation After the Tour Has Started

Once a tour or travel service has started, cancellation of unused services does not automatically qualify for a refund.

For example, if a customer voluntarily leaves a tour before completion, does not use a confirmed hotel night or chooses not to use part of the transportation service, the unused portion may not be refundable.

Any refund will depend on:

The service already provided
Supplier cancellation terms
Amount recoverable from the supplier
Timing of the cancellation
Specific terms of the booking

10. Date Change & Rescheduling

Customers who do not wish to cancel their booking may request a change of travel dates.

Date changes are subject to:

Vehicle availability
Hotel availability
Supplier approval
New travel-date pricing
Seasonal price differences
Cancellation or amendment charges

If the new travel date has a higher price, the customer will be responsible for the applicable difference.

If the supplier imposes a date-change or amendment charge, that amount may also be payable by the customer.

A date change is not automatically guaranteed and must be confirmed by Rajasthan Tour Travels.

11. Changes to the Itinerary

Customers may request changes to:

Destinations
Hotels
Vehicle type
Travel dates
Number of passengers
Number of nights
Pickup or drop location
Sightseeing arrangements

Such changes are subject to availability and may change the total booking price.

Any additional cost resulting from the requested change will be payable by the customer.

12. Cancellation of Individual Services

If a customer wants to cancel only one part of a package rather than the complete booking, the refund will be considered separately.

For example:

Hotel cancellation
Vehicle cancellation
Sightseeing cancellation
Safari cancellation
Activity cancellation
Additional meal cancellation
Guide cancellation

The amount refundable will depend on whether the individual service provider permits cancellation and how much has already been paid or retained.

13. Safari, Activity & Special Attraction Bookings

Certain activities and attractions may have their own cancellation conditions.

These may include:

Wildlife safaris
Jeep safaris
Canter safaris
Boating
Adventure activities
Special events
Guides
Tickets
Permits
Other pre-booked activities

Where such services are non-refundable or subject to specific cancellation charges, those conditions will apply to the relevant service.

14. Cancellation by Rajasthan Tour Travels

Rajasthan Tour Travels makes reasonable efforts to provide the services confirmed in a customer’s booking.

In exceptional circumstances, a service may need to be changed, postponed or cancelled due to circumstances beyond our reasonable control.

Depending on the situation, we may offer:

An alternative vehicle
An alternative hotel
A revised itinerary
Rescheduling
Alternative travel arrangements
Refund of the recoverable amount, where applicable

If a third-party supplier has retained an amount under its own cancellation terms, that amount may affect the final refund.

15. Vehicle Breakdown During a Tour

If a vehicle develops a mechanical problem or becomes unavailable during a confirmed journey, Rajasthan Tour Travels will make reasonable efforts to arrange an alternative vehicle or suitable transportation, subject to availability and circumstances.

The objective will be to minimize disruption to the customer’s journey.

The exact arrangement may depend on the location, timing, vehicle category and availability of replacement transportation.

16. Force Majeure & Unavoidable Circumstances

Some situations are outside the reasonable control of Rajasthan Tour Travels.

These may include:

Natural disasters
Severe weather
Floods
Earthquakes
Road closures
Government restrictions
Strikes
Civil disturbances
Accidents
Transport disruptions
Public emergencies
Unexpected local restrictions

When such circumstances affect a booking, Rajasthan Tour Travels will make reasonable efforts to assist the traveller.

Refunds or alternative arrangements will depend on the circumstances and the terms imposed by the relevant hotel, transport provider, activity operator or other supplier.

17. Refund Processing

Once a cancellation has been reviewed and the refundable amount has been finalized, Rajasthan Tour Travels will initiate the applicable refund process.

Refund processing may require confirmation from hotels, transport operators, payment providers or other suppliers.

Where applicable, the refund will normally be processed through the original payment method or another mutually agreed method.

Expected Processing Time

Refund processing may generally take 7–15 working days after the refundable amount has been finalized.

The actual time may vary depending on:

Bank processing
Payment gateway
Hotel or supplier settlement
Payment method
Verification requirements
Banking holidays

18. Payment Gateway & Transaction Charges

Where a payment gateway, bank, payment processor or other payment service provider has charged a transaction fee that is non-refundable, the applicable amount may be deducted from the refundable amount where permitted and where such charges were communicated as applicable.

Any such deduction will be considered while calculating the final refund.

19. Refund Calculation Example

For clarity, suppose a customer has paid ₹1,00,000 for a tour package and cancels between 30 and 45 days before travel.

Under the general cancellation schedule:

Booking amount: ₹1,00,000.
Cancellation deduction: 20%
Cancellation amount: ₹20,000
Potential refund: ₹80,000

However, if the booking contains a supplier service that is subject to a separate non-refundable charge, the final refundable amount may be adjusted according to the applicable supplier terms.

20. How to Request a Cancellation

Customers should send their cancellation request as soon as they decide not to travel.

A cancellation request should include:

Customer name
Booking reference / booking ID
Travel date
Contact number
Services being cancelled
Reason for cancellation, where relevant
Payment details if required for refund processing

Cancellation requests may be submitted through the official contact details provided by Rajasthan Tour Travels.

The cancellation will be considered from the date and time the cancellation request is received and acknowledged by Rajasthan Tour Travels, subject to the applicable booking terms.

21. Cancellation Confirmation

Customers should obtain confirmation that their cancellation request has been received.

Simply informing a driver, hotel employee, guide or another service provider may not automatically constitute cancellation of the complete booking with Rajasthan Tour Travels.

For proper record keeping, customers should communicate cancellation through the official Rajasthan Tour Travels contact channel.

22. Special Booking Conditions

Some bookings may have special terms because of:

Peak season
Festivals
Christmas/New Year
Long weekends
Large group bookings
Weddings
Corporate travel
Special events
Luxury hotels
Non-refundable rates
Special vehicle arrangements
Advance supplier commitments

Where special cancellation conditions apply, they will be mentioned in the quotation or booking confirmation.

23. Which Policy Applies?

The customer should consider the following documents together:

Rajasthan Tour Travels Cancellation & Refund Policy

Booking quotation
Booking confirmation
Invoice
Specific hotel/supplier cancellation conditions, where applicable

If a specific cancellation condition has been clearly mentioned and accepted in the customer’s confirmed booking, that specific condition will apply to the relevant service.

24. Refunds for Unused Services

If a customer does not use a service that was included in the confirmed booking, a refund is not automatically guaranteed.

For example:

Unused hotel night
Unused sightseeing
Unused vehicle service
Missed activity
Voluntary early departure

The possibility of a refund will depend on the applicable supplier policy and the circumstances of the booking.

25. Important Notes for Travellers

Before making a booking, customers are encouraged to:

Review the quotation carefully.
Check the travel dates.
Verify the number of travellers.
Check hotel categories and room details.
Check vehicle details.
Review inclusions and exclusions.
Check cancellation conditions.
Keep payment receipts.

Keep the booking confirmation safely.
Inform us as soon as possible if travel plans change.

Clear communication at the earliest stage can help reduce avoidable cancellation charges.

26. Policy Updates

Rajasthan Tour Travels may update this Cancellation & Refund Policy from time to time to reflect changes in our services, supplier conditions, business practices or applicable requirements.

The latest version published on this page will apply to future bookings unless a different cancellation policy has already been specifically confirmed for an existing booking.

27. Contact Rajasthan Tour Travels

For cancellation, rescheduling or refund-related queries, please contact us through our official contact details.

Rajasthan Tour Travels
Jaipur, Rajasthan, India

Website: Rajasthan Tour Travels

Email: rajasthantourtravels75@gmail.com

Address: 139, City Plaza Mall, Jhotwara Road, Sindhi Colony, Bani Park, Jaipur, (Rajasthan) – 302016

Phone / WhatsApp: +91 8824306939

24/7 Helpline: +91 9887666283

When contacting us regarding a cancellation or refund, please keep your booking reference, payment receipt and travel details available.

Our Commitment

We understand that cancelling a trip can be difficult and sometimes unavoidable. Rajasthan Tour Travels aims to keep cancellation and refund terms clear from the beginning so that travellers can make informed bookings.

We will make reasonable efforts to communicate applicable charges, supplier conditions and refund amounts clearly and to process eligible refunds in a timely manner.